Tell us what is not working

What happens after you send it

1. A reply within one business day, from somebody who read what you sent
2. A short call, thirty minutes, to understand the business behind the website
3. An honest read on whether we can help, and what we would look at first
4. If it is a fit, a scoped proposal. If it is not, a pointer to what would help instead

There is no sequence of follow-up emails after this. If you go quiet we assume the timing was wrong and leave you alone.

What to include

The more of this you can send, the more useful the first reply will be:

• The website address, and any others you own
• What you sell, and who to
• What is not working, in your own words rather than in marketing language
• What you have already tried, including what failed
• Which markets or areas you genuinely serve
• Whatever measurement already exists, even if you do not trust it

None of it is mandatory. A line saying the enquiries dried up and here is the site is enough to start.

Common questions

How quickly will I hear back?

Within one business day, from a person rather than an autoresponder. If it is urgent, the phone and WhatsApp number on this page reach us faster than the form does.

Will I be put through a sales process?

No. One call, then either a scoped proposal or an honest note explaining why we are not the right answer. There is no sequence of follow-ups. Education and training is the counterweight to Ecommerce and retail, and both are worth half an hour.

Do you take on small projects?

Yes, where the diagnosis says a defined piece of work is what is needed. There is a point below which the measurement cannot detect a change, and we will say so rather than take the work. Entity and Semantic SEO is where this gets expensive. Generative Engine Optimization is where it gets slow.

Which time zone do you work in?

India Standard Time, with calls arranged to suit clients in the United Kingdom, the Gulf, Europe, North America and Australia. Most weeks include at least one call outside Indian office hours. Teams that get this right have usually read Featured snippet or AI overview, and argued about Core Web Vitals field data or Lighthouse lab score.

Is there a charge for the first conversation?

No. The call and the honest read are free. The diagnostic work that follows is scoped and paid, because it is real work rather than a sales exercise. If this page raised a question it did not answer, try Should we block AI crawlers? or Should we use a website builder or WordPress?.

Can you sign a non-disclosure agreement first?

Yes, happily, before any detail is shared.